More Information

What do I need to use a KPWebMail email account?
All you need is access to a computer with an Internet connection and a Web browser, such as Netscape® Navigator or Microsoft® Internet Explorer. KPWebMail provides you the website address where you can access your personal secured email account anytime day or night - from anywhere in the world!

Is there any special software I need?
No. KPWebMail email service resides on the World Wide Web, therefore the only software you need - ever - is Internet access through a Web browser, like Netscape® Navigator or Microsoft® Internet Explorer.

Is online help available?
Yes. Online help is available for all of the features and functions found in KPWebMail email service, including mail management features. If you have a question when you're on a page within your email account, just click the Help icon and we'll give you step-by-step instructions on how to accomplish the task. You can also email us through the "Customer Service" link on your login page or by clicking on the "Help/Feedback" section of your navigation bar.

Do you offer customer service and support?
Our webmail vendor, USA.NET®, guarantees support staff just an email away for any questions you may have about your email service. You can simply email your question directly for prompt attention via the customer service link on your personal login page or by clicking on the "Help/Feedback" section of your navigation bar after you've logged in.

How can I access my email messages worldwide?
Because KPWebMail email services reside on the Web, you can access your email messages from any computer in the world with Internet access. Simply type in the URL established by KPWebMail email service for you, enter your user name and a password you have selected.

How easy is it to integrate KPWebMail Email Service with my existing email (such as Groupwise®)?
Adding KPWebMail email service is simple no matter what your current email service is. KPWebMail email service provides you with the ability to access your email from any POP3 email software such as Eudora, Netscape® Mail or Microsoft® Outlook so that you can continue to use the email software of your choice. Or you can use our user-friendly, fully-functional Web-based email software.

For example, you may set your corporate email to forward automatically to yourname@KPWebMail. Then, by setting the "reply to" address in your email software to your corporate email address, you can read and respond to all your emails, internal and external, as if you were sitting in the office.

Alternatively, you could leave your KPWebMail "reply to" address alone and rely exclusively on your webmail account for all your email needs while using your corporate email account to just "store and forward". As a rule the use of web-based email lightens the load on internal resources and contributes to improved system performance overall.

Who controls my email account?
KPWebMail email service gives you full control of your email account through your mail management features. Although we've handled the set up, maintenance and support for your email account, you have complete control over your account in terms of appearance, feature choices, creating aliases and general account settings.

How secure is my email service?
We make security a number one priority. KPWebMail email service utilizes state-of-the-art security measures in its mail system architecture. All of our data is shielded behind a firewall for maximum security. Mail stored on our mail servers is accessible only by you and protected by a secret password you select. If you log into KPWebMail email service from a public terminal, you can choose to have your pages expired so nobody can look at your past email sessions.

Why is KPWebMail email service better than free email services?
KPWebMail email service is specifically designed to meet unique communication needs. With KPWebMail email service you have personalized email address (i.e. yourname@KPWebMail.com). In addition, our mail management features allow you to control all day to day management of your email, such as setting passwords, forwarding, collecting, colors and settings, creating aliases and general account features. So-called 'free email' systems offer only some of these features for free - the rest at a fee. Because all these services are available and under your control, KPWebMail's email service is truly your complete web-email service.

Can I use my current email software (i.e. Netscape® Messenger and Microsoft® Outlook) with KPWebMail email service?
KPWebMail email service is configured so you can access your email from any POP3 email software, eg Eudora, Netscape® Mail and Microsoft® Outlook so that you can continue to use email software you like. And we also support proprietary LAN-based email software, such as Lotus Notes or CC:Mail, if the version used supports POP3 and SMTP. Or, if you'd prefer just use your browser to use the email software built in to your KPWebMail account.

How does KPWebMail email service affect my existing Internet services, such as Internet access?
KPWebMail email service integrates seamlessly with any existing Internet services. You can use your current Internet services to access your new email account through a Web browser.

Who will upgrade my email service as new versions become available?
Because KPWebMail email is Web-based, future improvements (such as audio, video and fax) and expanded features will be added to your account automatically over the Internet. The process is seamless, and does not require any time from you or from the IT department and no hardware or software upgrades to your PC.

What features are included in my KPWebMail account?
Our Standard Email Features:

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Send, receive, reply, forward and delete mail messages

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Send and receive attachments (up to 5 MB!)

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Personal Address Book

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Aliasing

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POP3

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Folder Storage, Email Forwarding and Collecting

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Spell Check, Mail Priority, Read Receipt, Stationary

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Autoresponders, Vacation Reply, Signatures, Scheduling

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Email Directory Services

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Customizable Email Settings

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Additional Storage can be purchased if necessary.

Can everyone within my company have their own account?
Yes. With scalable KPWebMail email service, as many email accounts as are needed can be purchased and configured without difficulty, allowing each employee that so desires to have their own email account.

Can basic KPWebMail service save me or my company money?
KPWebMail email service is the affordable alternative to traditional, propritary email systems. With KPWebMail email service, the company has an alternative to installing or supporting the internal email system. And with KPWebMail employees get all the benefits of an inhouse system, including enhanced email features, such as auto responders, "forward to" email, and POP3. Because the only thing needed to securely access email messages is a computer with an Internet connection and a Web browser,  there are no additional email hardware or software costs.

Also, by maintaining your email account on our servers, more space is available on your own systems and less load is placed on company servers which can then be reallocated to other processing needs. As a result a company can schedule further out the purchase of additional expensive storage equipment, if ever needed at all.